Refund & Returns, Cancellation and Shipping Policy

Refund & Return Policy

This governs what happens after the customer receives the product.

Return Window: Items must be returned within [3] days of delivery.
Condition: Items must be unused, in the same condition as received, and in the original packaging with all tags attached.
Non-Returnable Items: [Gold Coins Silver coins and customized jewellery are not eligible for return.
Process: To start a return, contact us at akshayamjewellery@gmail.com. Once approved, we will send you instructions on where to send the package.
Refunds: Once we receive and inspect your return, we will notify you of the approval. If approved, the refund will be processed to your original payment method within [7-10] business days.

This governs the period between the order being placed and being shipped.

Template:

Timeframe: You may cancel your order within [12-24] hours of purchase or before the order has been processed/shipped.
How to Cancel: Please email akshayamjewellery@gmail.com with your Order Number in the subject line.
Post-Shipping: If the order has already been shipped, it cannot be canceled. You must follow the Return Policy once the item arrives.
Fees: A small processing fee of 2% may apply to cover transaction costs if the cancellation is made after processing.

This manages customer expectations regarding delivery times and costs.

Processing Time: All orders are processed within [1-3] business days. Orders are not shipped on weekends or holidays.
Shipping Rates & Estimates: Shipping charges will be calculated and displayed at checkout.
- Standard Shipping: [5-9] business days.
- Express Shipping: [1-3] business days.
Shipment Confirmation & Tracking: You will receive a tracking number via email once your order has shipped.
Customs, Duties, and Taxes: Akshayam Elite Jewellery Pvt Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages: If your order arrives damaged, please save all packaging materials and damaged goods before filing a claim with the carrier.