Returns & Refund Policy

As our jewellery is custom-made and personalized, we generally do not accept returns or refunds once an order has been manufactured or shipped.

Refund Eligibility

A refund or replacement will be provided only if the jewellery arrives damaged during transit or if you receive a defective product.

To request a refund or replacement:

• Contact us within 48 hours of receiving your order.
• Provide your order number.
• Share clear photos and an unboxing video showing the damaged item and packaging.
• Our team will review the request and respond within 2–5 business days.

Non-Refundable Items

Refunds or returns will not be accepted for:

• Personalized or custom-made jewellery.
• Incorrect information (such as name, date, engraving, ring size, or design) provided by the customer at the time of ordering
• Change of mind after the order has been placed.
• Normal wear and tear, accidental damage, or improper handling after delivery.

Refund Process

If your refund request is approved:

• The refund will be processed to the original payment method.
• Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

Need help?

Contact us at sales@akshayamjewellery.in for questions related to refunds and returns.